Webinar: Social Customer Care - Chandra Culpepper, Social Strategy Lead, Oracle Consulting

Click here to view this message in a browser window.   Featured Webinar: Social Customer Care Date: December 3rd, 2014 (Wednesday) Time: 2p.m. (est.) Abstract: With the growing importance of social media within today's marketplace, social media has now become a critical part of the customer service role for many brands. Traditional methods of call centers and canned email responses have given way to full-service customer service teams dedicated to resolving customer needs and concerns quickly and efficiently via social media.  In a recent survey, nearly 60% of global CEO's expect social media to be their primary customer engagement channel within 5 years. Also, 90% of companies will utilize social media for customer care by 2020. Join us to discuss the current landscape and the future direction of social customer care through an examination of best in class brands. Speaker: Chandra Culpepper, Social Strategy Lead, Oracle Consulting   Copyright © 2014 Integrated Marketing Summit Our address is 12528 West 77th Street, Lenexa, Kansas 66216, USA   If you do not wish to receive future email, click here. (You can also send your request to Customer Care at the street address above.)